Ventana transforms challenges into opportunities
with our suite of powerful suites, ensuring your
projects achieve their full potential.
Ventana's intelligent AI bots go beyond mere
automation; they analyse every customer interaction
in history, providing actionable
insights to make
strategic data-driven
decisions and drive continuous
improvement initiatives. These bots are customisable
to effortlessly answer frequently
asked questions,
minimise workload, and reduce response time.
Analyze customer drop-offs, blocked messages, and conversation text frequency to understand interaction patterns and improve customer engagement.
Access detailed reports on filtered messages, search conversation texts, and extract key information like customer demographics and promo codes for better conversation management.
Evaluate the effectiveness of promotional activities by analyzing the source and count of customer interactions from various platforms.
Instantly elevate your customer experience through
Ventana's bots that are code-free, work with existing
systems, and easy-to-use FAQ functions - all designed for
your customer's convenience.
Create and deploy bots without the need for coding expertise, streamlining the process for users to implement automated conversational agents swiftly and efficiently.
Integrate with existing systems for enhanced collaboration and operational efficiency, while leveraging AI to elevate bot responses, providing accurate and contextually relevant information to customer
Offer convenient options such as barcode & QR scanning, efficient routing to appropriate channels, self-service FAQs for quick problem -solving, and uninterrupted support beyond standard operating hours.
Ventana unifies customer interactions across multiple platforms, simplifies media sharing, supports multilingual translation, and enhances customer experience with conversation history and message broadcasting.
Manage customer interactions with a unified view that captures and merges information from various platforms into a single window. Additionally, store all conversations for easy reference and auditing.
Engage with customers effectively through broadcasting messages via WhatsApp, utilizing templates for consistent replies, sharing media seamlessly through drag-and-drop, and facilitating language translation for improved communication.
A knowledge database containing predefined responses, including texts, images, videos, and documents, enabling agents to provide faster and dmore accurate solutions to customer queries.
Enhance customer support with seamless collaboration, automated processes, and real-time monitoring for superior service delivery.
Automatically assign customer conversations to on-duty agents based on availability, rotation, and active interaction load when interactions are left unattended for a specified time.
Monitor agent statuses and customer conversation statuses with the ability to manually assign or reassign conversations in real-time.
Allows agents to invite others into ongoing customer conversations while keeping internal discussions hidden from the customer.
Safeguard your data through customized access permissions, automated data collection, and adherence to security practices to ensure compliance and protect your brand by filtering inappropriate content and ensuring safe communication.
Consolidate customer data from various platforms into a single window to eliminate human errors and customize the data retention period to comply with data privacy and regulatory requirements.
Customize data access permissions based on job role, responsibility, team, and level and enhance security by regularly updating user access passwords.
Protect your brand by filtering inappropriate content and ensuring safe communication. Utilize customizable lists to prevent inappropriate texts, images, and emojis from being sent. Receive instant alerts when such content is filtered, maintaining a professional communication environment.
