Insights & Stories
from Customer Experience

Discover how technology is transforming customer communications, explore industry insights, and learn from real-world case studies that drive business growth.

The Definitive Guide to WhatsApp Business API Charges (Updated Oct 2024)

WhatsApp Business API (WABA) is a powerful tool for customer engagement and raising customer experience. WABA offers businesses a more structured way to scale customer messaging in a streamlined and secure manner.

WhatsApp Business23 Sept 2024

The Trinity of WhatsApp; and how WhatsApp Business API brings more value than other free versions of WhatsApp

In the context of customer engagement, WhatsApp offers three flavours: Personal, Business, and Business API. Think of them as the sidekick, warrior, and superhero of messaging platforms.

Insights & Storiesfrom Customer Experience

The Definitive Guide to WhatsApp Business API Charges (Updated Oct 2024)

The Trinity of WhatsApp; and how WhatsApp Business API brings more value than other free versions of WhatsApp

A Compass for Communication Methods: A Beginner's Guide to WhatsApp Business API, SMS and Mass Emails

The Intersection of AI Technology and Social Welfare: Can AI and Social Media Tailor Better Outreach Programs?

Revolutionising 99 SpeedMart’s Community Outreach Programs with Ventana & WhatsApp

Conversation Intelligence: Your Bottom Line

What is Customer Experience as a Service (CXaaS)?

Our Clients Love Ventana’s Collaborative Chat. Find Out Why.

Enriching Customer Engagement: An Alchemy of Speed & Consistency

Tailored Customer Service: Anytime, Anywhere

The Compass Every Enterprise Needs: Governance

User Access Management and the Chamber of Data

Inside the Beautiful Mind of Actionable Intelligent Reports

Tech Adoption Made Easy: Code-Free Bots for Enterprises

Enterprise Brand Protection: Filtering Inapropriate Messages in Today’s Digital Age

Revolutionizing Enterprise Communications: Converging Messages from Multiple Platforms

Beyond Social Postings: Efficiency, Intelligence & Safety

Customer Data Management: More than Meets the Eye

Through the Eyes of Compliance: Digital Crumbs & Footprints

CX-Factor: Rich Knowledge Database

Closing Pandora’s Box of Customer Self-Service

Governance, the Maestro of Digital Symphony

Mission Possible: User Access Management

Insightful Reports and the Dial of Destiny

Bot-Tastic! Introducing Agile Code-Free Bots

TABOO® Filter: Guardian of Enterprise Outbound Communications

Unified View: The Best Seat in the Train of Successful Enterprises

Sage42 Launches Ventana to Help Companies Optimize Customer Communications Management

The Crown Jewel of Enterprise Success: Customer Communication Insights

Ushering the New CX Era: Exodus of Voice, Rise of Text

Nike’s Success with Tech: Just Do It

Airbnb’s Tech-Tastic Story: From Air Mattresses to King Size Success

Toy-Tally Closed: How Toys “R” Us Missed the Tech Play Date

Kodak Moment: A Missed Shot with Technology

From Blockbuster to Bust: How Bad Customer Experience Can Bring Down a Giant

Customer Experience Matters: 10 Statistical Highlights

6 Things You Need to Know About ChatGPT

AI and CX Transformation

Technology with a Purpose

Digital Communication Solution is the Heartbeat of Enterprises

ERP in Modern Day Enterprises: A Necessary Symbiosis

Out of Stealth

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Insights & Stories
from Customer Experience